My head is totally spinning. Since the whole Welfare Reform debacle kicked off the area teams have been waiting on additional resources to help us cope. We should have had them at the end of the year but they are still not in place.
So last week we have a meeting about it and find out that 5 of the customer advisors (should be 10) should be starting in a couple of weeks. We discuss what they can do and the training needed and the issue about IT resources and Kiss Ass Middle Manager (KAMM) says he will look into some of these issues particularly IT and its agreed that they will be trained centrally before being rolled out to the team
Today I get this email
"Dear All,
Please find a list of customer advisors starting from next week. In the short term they have been allocated to the following offices, however, we are in the process of trying to finalise the last post and have further recruitment planned. ........
For the first morning they have been asked to attend Ivory Tower
So that’s a new CA on Monday with no training, no induction plan, I.T. or desk
Of course I challenged this and KAMM comes back with "My understanding was this related to the HO's and not the customer assistants as they would allow you to have the extra resource directly in the team to start work and training would be provided on situ."
The four of us who were at the meeting have all told him he is wrong but if he insists then that’s a new member of staff to be trained with no additional IT to do it at the busiest time of the fortnight. Really finding it harder to deal with this.
If it weren’t for the money and lack of opportunity I would throw in the towel. KAMM is such an idiot but then if you kiss up to the right people you get the jobs, credability be damned
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